Shipping policy
Shipping Policy
1. Shipping Destinations and Method of Delivery
(1) Standard Shipping Area (Germany): At this time, direct checkout and automatic shipping via our online store are exclusively available for delivery addresses within the Federal Republic of Germany.
(2) Deliveries Outside of Germany (On Request): If your delivery address is outside of Germany, please reach out to us via our contact form or Email contact.kimastyle@gmail.com prior to placing an order to inquire whether delivery to your location is possible. We will review your request and get back to you with an individual shipping price and an estimated delivery timeframe.
(3) Method of Delivery: We only deliver by dispatch. Unfortunately, self-collection of the goods from our studio in Berlin is not possible.
2. Processing and Production Times
(1) Processing Before Transit and Business Days: Please note that order processing (or production) time always comes before carrier transit time. The total delivery time results from our processing or production time plus the transit time of the selected shipping provider. Business days are defined as Monday through Friday, excluding public holidays in Berlin, Germany.
(2) In-Stock Items (Ready-to-Ship): The processing and packaging of in-stock items takes place within 1 to 2 business days after acceptance of your order.
(3) Custom-Made Items (Made-to-Order & Bespoke): For individually crafted or Bespoke products, the production and delivery time may vary depending on the scope of the customization. The estimated production or delivery time will be individually agreed upon in advance. For fully individualized creations (Bespoke), the actual production and the calculation of the production time only begin after we have received the agreed advance payment and you have given us your final consent (production approval) for the detailed design. Once your product is completed in our studio, we will first inform you via email about the final completion. The subsequent packaging and dispatch takes place within 1 to 2 business days after this completion notification.
3. Shipping Services and Delivery Estimates
(1) Standard Tracked Delivery (Germany): Within Germany, we ship our parcels via DHL using standard tracked delivery. Once the parcel has been handed over to DHL, the transit time within Germany is usually 1 to 2 business days.
(2) Custom International Deliveries: If an individual delivery outside of Germany is arranged upon request, we will inform you of the available tracked shipping service, the expected transit timeframe, and the exact shipping price before the contract is concluded. Express shipping is only utilized if explicitly requested and agreed upon in advance.
4. Shipping Charges
(1) General Pricing: All prices stated in our online store are total prices exclusive of applicable shipping costs. In accordance with Section 19 of the German Value Added Tax Act (UStG - small business regulation), no value-added tax (VAT) is shown. The customer bears the applicable shipping costs for the delivery.
(2) Shipping Rates Within Germany: For deliveries within Germany, we charge a flat shipping rate of 8 € for orders with an order value under 100.00 €. For orders within Germany with an order value of 100.00 € and more , shipping is free of charge. The exact and final shipping costs are transparently displayed to you in the shopping cart and during the order process before you submit your binding order.
(3) Custom Shipping Rates: For orders delivered outside of Germany arranged via our contact form, the applicable shipping costs are borne by the customer and will be stated in your individual offer prior to purchase.
5. Order Tracking As soon as your package leaves our studio and has been handed over to the shipping service provider, you will receive a shipping confirmation from us via email containing a tracking number and a tracking link.
6. International Taxes, Customs, and Import Duties
(1) Non-EU Deliveries (Delivered Duty Unpaid): While automatic checkout is currently restricted to Germany, if we arrange an individual delivery for you to a destination outside the European Union, the shipment is sent on a Delivered Duty Unpaid (DDU) basis. Product prices and shipping costs do not include foreign import duties, customs clearance fees, or local import taxes. These charges are borne solely by the customer and are collected directly by the shipping carrier or the local customs authority prior to or upon delivery.
(2) Switzerland: Shipments to Switzerland are subject to Swiss import tax (Einfuhrsteuer), customs clearance and presentation fees charged by Swiss Post or the executing carrier, and applicable customs duties calculated by weight.
(3) United Kingdom (UK): Shipments to the United Kingdom are subject to UK Import VAT, potential customs duties (particularly for consignments exceeding £135 in value), and a carrier handling or clearance fee prior to delivery.
(4) United States (USA): Shipments to the United States undergo clearance by U.S. Customs and Border Protection (CBP). Leather goods may be subject to U.S. import tariffs, customs duties, merchandise processing fees, and carrier brokerage fees depending on current U.S. customs regulations and the declared value of the shipment.
7. Delivery Delays, Missing or Damaged Parcels, and Refunds
(1) Delivery Delays: Should there exceptionally be a significant delay during transit, we will inform you as early as possible. The statutory rights of the customer (especially in the event of default of delivery) remain unaffected.
(2) Missing or Damaged Parcels: If your parcel is significantly delayed, appears lost in transit, or arrives with visible exterior damage, please reach out to us via our contact form so that we can assist you and initiate an inquiry with the shipping service provider.
(3) Right of Withdrawal and Refunds: Detailed information regarding your statutory right of withdrawal, return shipping costs, and the processing of refunds can be found in our separate cancellation and refund policy at: https://kima.style/policies/refund-policy